# Lane Docs

> Documentation to help product teams use Lane for feedback analysis, opportunity prioritization, and roadmap planning.

## Docs

- [Introduction](https://docs.laneapp.co/introduction.md): The product intelligence platform for modern teams
- [Core Concepts](https://docs.laneapp.co/concepts.md): The one idea that makes Lane make sense — feedback, signals, and plans as a single connected loop.
- [Quick Start](https://docs.laneapp.co/workspace-setup.md): Get Lane working for your team in under 30 minutes
- [Stay ahead of your feedback](https://docs.laneapp.co/stay-ahead.md): Set Lane up so the work that matters comes to you — detected, surfaced, and nudged — instead of waiting to be found.
- [From signal to shipped](https://docs.laneapp.co/signal-to-shipped.md): Take one surfaced signal all the way to shipped work — and make sure the customers who asked hear back.
- [Context](https://docs.laneapp.co/context.md): The handful of things you tell Lane about your world — what you build, what you're focused on, who matters — that make everything else sharper.
- [Feedback](https://docs.laneapp.co/insights.md): Every piece of customer input, in one place — captured from your tools, processed by Lane, and grouped into the patterns worth acting on.
- [Signals](https://docs.laneapp.co/signals.md): The recurring patterns Lane finds across your feedback — a ranked list of what customers keep asking for, and the unit you prioritize and act on.
- [Plans](https://docs.laneapp.co/docs.md): What you decide to build — the bets you commit to, grounded in real customer signal, shaped with Lane, and wired straight to delivery.
- [Customers](https://docs.laneapp.co/customers.md): A complete view of your customers — who they are, what they've asked for, and how much revenue rides on it.
- [Ask Lane](https://docs.laneapp.co/agent.md): Ask questions across your whole workspace in plain language — and get answers grounded in your real feedback, signals, and customers.
- [Prioritization](https://docs.laneapp.co/prioritization.md): How Lane ranks your Signals — a single Priority Score that balances the revenue at stake against how many customers are asking.
- [Automation](https://docs.laneapp.co/automation.md): Decide how much of the work Lane handles on its own — from turning raw feedback into Signals to surfacing the ones that matter most.
- [Team Alerts](https://docs.laneapp.co/team-alerts.md): Proactive workspace broadcasts — Lane pushes the Signals worth the team's attention to Slack or an email digest, so nobody has to be watching.
- [Closing the Loop](https://docs.laneapp.co/close-the-feedback-loop.md): When work ships, the customers who asked for it hear back automatically — in the same place they raised it.
- [Personal Notifications](https://docs.laneapp.co/personal-notifications.md): Your own feed — mentions, replies, and updates to the things you follow, delivered in-app or by email.
- [Product Areas](https://docs.laneapp.co/product-areas.md): The map of your product — the taxonomy Lane uses to route feedback, group Signals, and tell you where demand is concentrated.
- [Properties](https://docs.laneapp.co/fields.md): Define the custom values behind Lane's fields — statuses, tags, products, and roadmap stages — so they match how your team actually works.
- [Views](https://docs.laneapp.co/views.md): Save the slices of feedback you keep coming back to — filtered, grouped, and laid out the way you work.
- [Private Portal](https://docs.laneapp.co/portal.md): Give your customers a private, branded portal to submit requests and track their own — every submission lands in Lane as feedback.
- [Import CSV](https://docs.laneapp.co/import.md): Bring feedback and customers into Lane in bulk from a spreadsheet — mapped to the right fields and linked to the right accounts.
- [API](https://docs.laneapp.co/api-key.md): Create and manage API keys to connect Lane with external tools and your own systems.
- [MCP Server](https://docs.laneapp.co/mcp-server.md): Connect Lane to any MCP-compatible AI tool and let it read your workspace — Signals, Feedback, Plans, and Customers.
- [Account](https://docs.laneapp.co/profile.md): Your personal settings in Lane — name, profile image, and password.
- [Billing](https://docs.laneapp.co/billing.md): Manage your plan, AI credits, and team members — all from one place.
- [Slack](https://docs.laneapp.co/slack.md): Capture customer feedback from Slack — automatically or by hand — and close the loop back in the same thread when the work ships.
- [Intercom](https://docs.laneapp.co/intercom.md): Bring feedback from Intercom into Lane — automatically or from the conversation sidebar — and close the loop when the work ships.
- [Zendesk](https://docs.laneapp.co/zendesk.md): Turn the product feedback inside your Zendesk tickets into structured feedback in Lane — automatically or by tagging — and close the loop on the ticket when it ships.
- [Granola](https://docs.laneapp.co/granola.md): Bring product feedback out of your Granola meeting notes — imported automatically, no manual capture needed.
- [Email Forwarding](https://docs.laneapp.co/email.md): Forward an email to Lane and it becomes feedback — the sender resolved to the right customer automatically.
- [Attio](https://docs.laneapp.co/attio.md): Sync your Attio companies and people into Lane as customers, and capture feedback from inside Attio - on records and straight out of call transcripts.
- [HubSpot](https://docs.laneapp.co/hubspot.md): Sync your HubSpot companies and contacts into Lane as customers, and capture feedback from inside HubSpot.
- [Salesforce](https://docs.laneapp.co/salesforce.md): Sync your Salesforce accounts, contacts, and leads into Lane as customers, so feedback and signals are weighted by real business impact.
- [Linear](https://docs.laneapp.co/linear.md): Connect Linear to push Plans into engineering, keep their status in sync, and surface the customer demand behind the work.
- [Notion](https://docs.laneapp.co/notion.md): Send Plans to Notion, keep their status in sync, and close the loop with customers automatically when work ships.
- [Jira](https://docs.laneapp.co/jira.md): Push Plans from Lane into Jira as issues, so what you've decided to build lands in your engineering backlog.
- [Asana](https://docs.laneapp.co/asana.md): Push Plans into Asana as tasks and keep their status in sync as your team delivers.
- [Cursor](https://docs.laneapp.co/cursor.md): Hand off a Plan to a Cursor Cloud Background Agent — it clones your repo, implements the work, and opens a pull request.
- [GitHub](https://docs.laneapp.co/github.md): Connect a GitHub repository so Lane can search and read your code while answering questions and drafting Plans.
- [Google Drive](https://docs.laneapp.co/google-drive.md): Share files from Google Drive with Lane — transcripts, research, strategy docs — to ground answers in context that isn't yet in Lane.
- [Chrome Extension](https://docs.laneapp.co/chrome-extension.md): Capture customer feedback from any web page in a couple of clicks, linked to the right customer.
- [Zapier](https://docs.laneapp.co/zapier.md): Connect Lane to thousands of apps — push feedback in from anywhere, and trigger workflows when signals surface.
- [Security Overview](https://docs.laneapp.co/security.md): How Lane protects your data - hosting, encryption, access, and the vendors we rely on.
- [Data Residency & Hosting](https://docs.laneapp.co/data-residency.md): Where your Lane data is hosted and how it is encrypted and protected.
- [Sub-processors](https://docs.laneapp.co/subprocessors.md): The third-party providers Lane uses to deliver the service, and what each one handles.
- [Data Retention & Deletion](https://docs.laneapp.co/retention-deletion.md): How long Lane keeps your data and how to have it deleted.
- [Privacy Policy](https://docs.laneapp.co/untitled-page-5.md): How Lane collects, uses, and protects personal data.
- [Terms of Use](https://docs.laneapp.co/untitled-page-6.md): The terms that govern your use of Lane.
- [AI Usage Policy](https://docs.laneapp.co/ai-policy.md): How Lane uses AI, which providers we rely on, and how your data is handled.
- [GDPR](https://docs.laneapp.co/gdpr.md): Lane's approach to GDPR, EU data residency, and your data-subject rights.
- [Data Processing Agreement](https://docs.laneapp.co/dpa.md): The terms governing Lane's processing of personal data on your behalf.
- [Verify connection](https://docs.laneapp.co/api-reference/connection/verify-connection.md): Validates the API key and returns the owning workspace. Call this first when debugging authentication issues.
- [Create feedback](https://docs.laneapp.co/api-reference/feedback/create-feedback.md): Creates a piece of feedback in Lane. If a `customer_email` is supplied, Lane resolves the contact and account automatically — matching an existing contact by email, creating one if needed, and grouping it under a company by email domain. When a `description` is present, the feedback is queued for AI…
- [List signals](https://docs.laneapp.co/api-reference/signals/list-signals.md): Returns the workspace's signals, newest first, excluding rejected ones. Designed for polling (for example, a Zapier trigger): filter on `priorityScore` or `surfaced` in your workflow, or narrow server-side with `min_priority_score`. Each signal has a stable `id` for deduplication.
- [Product changelog](https://docs.laneapp.co/changelog.md): Product updates and improvements
- [Attio](https://docs.laneapp.co/docs-drafts/2026-08-01/attio.md): Sync your Attio companies and people into Lane as customers, and capture feedback from inside Attio — on records and straight out of call transcripts.
- [AUDIT SUMMARY](https://docs.laneapp.co/docs-drafts/2026-08-01/AUDIT-SUMMARY.md)
- [Docs json nav change](https://docs.laneapp.co/docs-drafts/2026-08-01/docs-json-nav-change.md)
- [Hubspot update](https://docs.laneapp.co/docs-drafts/2026-08-01/hubspot-update.md)

## OpenAPI Specs

- [openapi](https://docs.laneapp.co/openapi.json)