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Ask Lane is where you go from a question to a decision without leaving the conversation. Instead of building a filter or scanning a list, you ask: “what are enterprise customers frustrated by this quarter?”, “which accounts are behind the SSO requests?”. Lane answers from your real Feedback, Signals, Opportunities, Customers and Docs, and when you’ve decided what to do, it can do it: draft the Doc, accept the Signal, file the Linear issue.

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What you can ask

Lane reads across your whole workspace, so one question can pull from feedback, Signals, Opportunities and customer data at once:
  • “What are the top themes from enterprise customers in the last quarter?”
  • “Which customers are behind the reporting complaints, and what’s their revenue?”
  • “Summarize what we’ve heard about onboarding since the last release.”
  • “Which Opportunity has the most at-risk accounts behind it?”
  • “Which customers renew next quarter, and what have they asked for?”
  • “List our Enterprise customers marked important, by revenue.”
It searches by meaning as well as keywords, so you don’t have to phrase things the way the data was written. It also knows your Context, your priorities and what’s not a priority right now, so “what should we look at?” is answered on your terms. Records Lane mentions, like a Signal, an Opportunity, a customer or a Doc, appear as chips: hover to preview, click to open.

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Where you’ll find it

  • Home in the sidebar: ask anything to start. History keeps your past chats, which are private to you.
  • On a Signal or Doc: choose Ask Lane to ask about that record and the evidence behind it.
  • In Slack: mention @Lane in a channel or send it a direct message.
  • In other AI apps: connect Claude, ChatGPT or Cursor through the MCP server.
An answer keeps going if you leave the page or switch chats; come back and it’s still there.

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Bring in your other tools

Connect a tool once and Lane can use it in any conversation. Pick it from the @ menu to point Lane at it:
  • GitHub: answers from your code, pull requests and commits. Is it built? Did the fix ship?
  • Linear: issues, projects and cycles, and changes when you ask.
  • Notion: your own Notion pages, read as you, and changes when you ask.
  • Mintlify: your published docs, and suggested edits as pull requests.
  • PostHog: how customers actually use your product.
  • Google Drive: attach call notes, research or strategy docs from the paperclip next to Send.
Turn on Web search under Controls and Lane can also search and read the public web, useful for competitor questions.

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Attach files

Drop a file on the chat box, or click the paperclip next to Send and choose Upload a file or Google Drive. Lane reads PDFs, Word files, CSV, JSON, Markdown, text and transcripts, plus Google Docs, Sheets and Slides from Drive. Files go with your message and stay part of the chat, so you can keep asking about them. Lane reads one only when a question needs it, and keeps uploaded files’ text for 30 days, never the file itself.

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From a question to action

When you ask Lane to do something, it does it in the conversation and shows a card for what it created or changed, so you can open it straight away. Approval cards show exactly what will happen, with Approve and Decline. Lane never deletes anything. For example, attach an NPS export and ask Lane to save each comment as feedback: it lists the items with each customer and saves them once you confirm. For a large spreadsheet, CSV import is faster. Closing a Signal from chat works the same as closing it in the app: with close the loop turned on, the customers behind it are told the work has shipped.

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Skills

Type / to use a skill: a saved set of instructions for a task your team does often, like preparing a QBR or writing a brief in your house format. Lane follows it every time, so the result comes out the same way whoever asks.

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Getting better results

  • Be specific. “Top feedback from enterprise accounts last quarter” gets somewhere; “what’s important?” doesn’t. Segment, timeframe, product area: the more context, the better the answer.
  • One ask per turn. Lane is sharpest when each turn has a clear goal. Break “find X, summarize Y, then draft Z” into steps.
  • Explore before you draft. Ask questions to sharpen your direction, then ask for the Doc. One-shot “write the whole thing” prompts produce thin results because no thinking happened first.
  • Say what’s off. If an answer isn’t quite right, reply with what to fix rather than starting over.

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Contributors

Contributors can ask Lane anything and can draft Docs. Other changes are for Editors and the Owner, and Lane says so if a Contributor asks. Contributors can attach Google Drive files; uploading a file from their computer in chat is for Editors and the Owner.

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Credits

Ask Lane uses AI credits. See Billing for your plan’s allowance.

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AI privacy and data usage

  • Lane does not use your data to train its own AI models.
  • Data processed for AI features is shared only with trusted partners to deliver those features.
  • Your data is not used to train external models without permission.
Questions? Contact us at support@laneapp.co.

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FAQs

Q: Can Ask Lane change my data?
A: Yes, when you ask it to. Drafting Docs, updating Signals, linking feedback and creating Opportunities happen right away; saving new feedback happens once you confirm what Lane lists; changes to a feedback item, setting up agents, edits to someone else’s Doc, and changes in Linear, Notion or Mintlify ask for your approval first. Lane never deletes anything. Q: Why did it ask me a clarifying question?
A: When a request could go several ways, Lane asks first to avoid wasted work. Q: Why didn’t it find something I know is there?
A: Try rephrasing. Lane searches by meaning as well as keywords, and a small change in wording can surface it. Q: Does it work on data I haven’t imported?
A: It works on what’s in your workspace, plus the tools you’ve connected and, with web search on, the public web.